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Answers for ThreadMention customers

New here? Start with Getting started. Looking for a quick answer? Try the FAQ. Can't find what you need? Email hello@threadmention.com.

Getting started

What is ThreadMention?A drafting assistant that helps you decide where and how to join Reddit conversations, naturally.
Getting startedFrom signing in to your first verdict in about 3 minutes.
Creating your first brandWhat to put in each field, and why the positioning paragraph matters most.
Which Reddit threads should I analyze?Start with the threads AI assistants already cite for your topics. Then add what you find on Reddit itself.
Analyzing your first Reddit threadHow to paste threads, what happens while they're analyzed, and what you get back.

What good, weak and skip meanThe three verdicts, what each one gives you, and what to do next.
Why skip results use a creditA skip is a completed analysis. Knowing where not to post is part of what you're paying for.
When an analysis does not use a creditConfirmed failures don't use a credit. A completed analysis does.
How to use draft starting pointsDrafts are a head start, not a finished comment.
How to use talking-point anglesIdeas for your own reply, when you'd rather not start from a draft.
Editing responses before postingWhy you should never paste a draft as-is, and a quick checklist.
Does ThreadMention post to Reddit automatically?No. ThreadMention never posts, votes or connects to your Reddit account.

What a brand containsThe four fields ThreadMention uses, and how each one affects results.
Brand limitsEach account currently includes one brand.
Updating brand contextEdit your brand any time. Changes apply to new analyses only.

How credits work1 credit = 1 completed thread analysis. Prepaid, no subscription.
Trial credits5 free credits, valid for 30 days, no card required.
Purchased-credit expiryPurchased credits last 12 months. Each purchase keeps its own expiry date.
Buying additional creditsThree prepaid packs, paid in euros. Credits appear once payment is confirmed.
RefundsUnused purchases can be refunded within 14 days. Ask before deleting your account.
Failed analyses and creditsYou're only charged for completed analyses.
Payment questionsCurrency, payment provider, receipts and security.

How to contribute naturallyBe a Redditor first and a marketer second.
Avoiding spamWhat gets comments removed or accounts restricted, and how to stay clear of it.
Disclosure and authenticityBe open about your connection to the brands you mention.
Community rulesEvery subreddit has its own rules. Read them before you post.
Why human review mattersThreadMention's output is AI-generated. You're the one who knows what's true.

Reddit thread cannot be accessedWhy some threads can't be read, and what to try. If we can't read a thread, no credit is used.
Analysis failedConfirmed failures and unconfirmed results: what each message means and when to check again.
Unexpected verdictWhen a verdict doesn't match what you expected.
Credits did not updateWhen the number in the sidebar looks wrong.
Payment completed but credits are missingCredits usually appear within seconds. Here's what to do if they don't.
Common browser and session issuesSign-in links, being signed out, and pages that look wrong.