Troubleshooting
Common browser and session issues
Sign-in links, being signed out, and pages that look wrong.
"That link didn't work." Sign-in links work once and expire after a while. Some email apps open links in their own browser, or security tools click links before you do. Request a new link and open it in the same browser you used to request it.
No email arrived. Check spam, promotions and quarantine folders. Work email filters sometimes hold messages from new senders. Wait a minute before requesting another link.
Signed out unexpectedly. Clearing cookies or using private browsing signs you out. Request a new link.
Page looks broken or unstyled. Refresh the page. If it persists, try another browser or disable extensions that block scripts.
Copy button doesn't work. Some browsers block clipboard access. Select the text and copy it manually.
Still stuck? Email hello@threadmention.com with your browser and a screenshot.
Still stuck? Email hello@threadmention.com from the address on your account.
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