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Troubleshooting
Payment completed but credits are missing
Credits usually appear within seconds. Here's what to do if they don't.
After you pay, credits are added once our payment provider confirms the payment. That usually takes a few seconds, sometimes a few minutes.
- Wait a minute, then refresh the Buy credits or Account page.
- Check Account > Purchase history. A purchase marked pending is still being confirmed.
- If your credits still haven't appeared after 15 minutes, email hello@threadmention.com from your account email with the date, amount and pack.
Please don't pay a second time while you wait. If you think you were charged twice, email us. A confirmed duplicate or wrong charge is corrected as described in our Payment and Refund Policy.
Still stuck? Email hello@threadmention.com from the address on your account.
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