Credits and billing

Payment questions

Currency, payment provider, receipts and security.

Who processes payments? PayHot, our payment provider. You enter your card details on PayHot's secure page. ThreadMention never receives or stores your full card number or security code.

What currency? Euros (EUR). Your bank may apply currency conversion fees.

Is there a subscription? No. Every pack is a one-time purchase and nothing renews.

Where's my purchase history? On the Account page, under Purchase history: date, credits, amount, status and expiry.

My payment failed. Check Account > Purchase history. If you see a charge or aren't sure, email hello@threadmention.com before trying again. Otherwise you can try again, or try another card. Some banks block online payments in a foreign currency, so you may need to approve the payment in your banking app.

I was charged twice. Email us. We'll confirm and refund the duplicate or add the credits. See Refunds.

I see a dispute or hold on my account. Email hello@threadmention.com from the address on your account with the payment date and amount and the PayHot receipt or order reference, if available. Don't send card numbers or security codes. See our Payment and Refund Policy.

Do prices include VAT? Can I get an invoice? Prices are shown in euros and are what you pay at checkout. For invoice or tax questions, email hello@threadmention.com with your purchase date.