Credits and billing

Refunds

Unused purchases can be refunded within 14 days. Ask before deleting your account.

The full rules are in our Payment and Refund Policy. In short:

• Unused purchase: if you haven't used any credits from a purchase, you can ask for a refund within 14 days of buying it. The credits from that purchase are removed when the refund is made.
• Partly used purchase: we may decline, or refund only the unused part where that's possible.
• Duplicate or wrong charge: we'll correct it, by refunding the extra amount or adding the credits you paid for.
• Refunds go back to your original payment method. How long they take to appear depends on your bank.
• Ask before deleting your account. Deleting your account removes unused credits.

To ask for a refund, email hello@threadmention.com from the email address on your account, with the date and amount of the payment.

Nothing here limits any rights you have under the law that applies to you.